Refunds of payments made, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most cost-effective standard form of delivery offered by the company) will be made as soon as possible, but no later than 14 days after receipt of the notice of withdrawal from the contract. The provider shall refund the payments received to the consumer using the same means of payment as used by the consumer (which is most commonly a payment to a transaction account), unless the consumer has expressly requested the use of a different means of payment and the consumer does not incur any costs as a result.
In the event of withdrawal from a contract where a bonus, discount code or promotional code was used, these funds are considered a discount and are not refunded to the user. Only the amount paid will be refunded to the consumer. When withdrawing from a contract, a gift voucher is considered a means of payment and is returned to the consumer as a gift voucher, while the amount paid is refunded to the consumer. In exceptional cases, when items are not returned in accordance with the ZVPot, we may offer the consumer a repurchase of the item with appropriate compensation, which we determine by record upon return. The repurchase at a reduced value shall be taken into account upon confirmation by the consumer by e-mail. The consumer may use the aforementioned repurchase price exclusively when ordering another item of the same or higher value.
Withdrawal from the contract is not possible for goods
- for goods or services whose price depends on fluctuations in markets over which the company has no influence and which may occur during the withdrawal period;
- for goods that are made to the consumer's exact specifications and tailored to their personal needs;
- for goods which, by their nature, are not suitable for return, are perishable or have a short shelf life;
- for a service provided, if the company fulfils the contract in full and the provision of the service began on the basis of the consumer's explicit prior consent and with the agreement that they would lose the right to withdraw from the contract once the company had fulfilled it in full;
- sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;
- goods which, due to their nature, are inseparably mixed with other items.
Complaints and related information
In the event of a complaint or a need for additional information, the Provider is available to the user at the address, by telephone or by e-mail, as indicated at the bottom of the website.