The general terms and conditions of this online store are compiled in accordance with the Obligations Code (Official Gazette of the Republic of Slovenia, No. 97/07 and subsequent amendments, hereinafter: OZ), the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22 and subsequent amendments, hereinafter: ZVPot-1), the Out-of-Court Settlement of Consumer Disputes Act (Official Gazette of the Republic of Slovenia, No. 81/15), the Electronic Commerce Market Act (Official Gazette of the Republic of Slovenia, No. 96/09 and subsequent amendments) and ZEKom-2 or the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 130/22 and 18/23 and subsequent amendments, hereinafter referred to as ZDU-1O).
The online store perunbullets.eu (hereinafter: online store) is operated by a company that is also an e-business service provider (hereinafter: Provider):
Perun Bullets, sports equipment store, Ltd.
Poljubinj 89P, 5220 Tolmin
Registration number: 7351496000 VAT
ID and tax number: SI 48560740
Date of entry in the court register: 9 October 2025
Email address: info@perunbullets.eu
The online store is an e-commerce platform accessible via the Internet at the URL address: perunbullets.eu, which allows anyone to access it without prior registration.
The online store allows users to freely browse different locations in order to learn about the rental capacities on offer, their main features, prices and terms of sale, without any costs or obligations.
These terms and conditions govern the operation of the online store, the rights and obligations of the user and the Provider, and regulate the business relationship between the Provider and the customer. The customer is bound by the terms and conditions that are valid at the time of purchase (placing an online order). When placing an order, the user of the online store is specifically notified of the terms and conditions, which are permanently available, and by placing an order, the user confirms that they are familiar with them. The user also has the option of permanently saving the text of the terms and conditions on their computer.
Accessibility of information
The supplier undertakes to provide the customer with the following information before the customer is bound by a contract or offer:
- information about the Provider’s company (company name and registered office, registration number),
- contact details enabling the user to communicate quickly and efficiently (e-mail, telephone),
- essential characteristics of capacities (including after-sales services and guarantees) and the period of validity of this information,
- availability of capacity (every item offered on the website should be available within a reasonable time frame),
- terms of delivery of items (including method, place and time of delivery),
- prices, which must be clearly and unambiguously stated, and it must be clearly indicated whether they already include taxes, transport costs and other charges, as well as the period of validity of this information,
- method of payment and delivery or performance, and the period of validity of this information,
- the time period during which the offer is valid,
- the period during which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of the Consumer Protection Act; in cases where the consumer does not have the right of withdrawal in accordance with Article 43 of the Consumer Protection Act, they shall be expressly informed thereof),
- an explanation of the complaint procedure, including all details of the contact person or customer service department.
Ordering process
To purchase products in the online store, the buyer must follow these steps:
- View the range of products in the online store. The price, product description, quantity or content of the product, and the main characteristics of each product, delivery terms and shipping costs are listed next to the product. Certain special conditions may apply to some products, such as a minimum number of units or a minimum purchase quantity.
- Product selection. The customer must select products by clicking on the “add to basket” button, which will add the selected product to the shopping basket, and the application will display the price, including taxes and delivery costs. The buyer can decide to complete the purchase by selecting the “checkout” option or continue browsing and add other products to the basket.
- Acceptance of the offer. To continue the process, the buyer must fill in the payer’s details and select the payment method. To place an order, the buyer clicks on the “proceed to payment” or “buy now” button. The purchase confirmation constitutes acceptance of the offer as displayed on the website. This includes details of the selected products, the partial amount, delivery costs, payment method and total price to be paid, which includes the price of the product and shipping costs as shown on the website. The payer’s address and delivery address are also provided.
- To complete the purchase, the buyer must register by entering their details in the application, which can be found on the website, through which they will receive an access key. The key will identify them as a buyer, and they will be able to use it for their next purchases without having to re-register.
- Payment. The buyer will be able to choose between different payment methods (see the Payment Method section) and then pay the total purchase amount (product price and delivery costs, if applicable).
- Confirmation of the concluded contract. After payment has been made, the buyer will receive an e-mail with confirmation of receipt of the order, details of the order itself, the purchase price paid and a copy of the sales contract, as well as the right of withdrawal.
- Product delivery. The supplier will proceed with the delivery of the product within 10 working days, as described in these terms and conditions.
Payment methods
The payment methods available to the customer are displayed at the end of the purchase process. The customer can choose one of the available payment methods. Each payment method may have notes related to the payment process. These notes will be visible during the order completion process.
The moment of conclusion of the contract
The purchase agreement between the Supplier and the buyer in the online store is concluded at the moment when the Buyer places an order (after selecting the payment method and entering the payer and delivery details). Prices and terms are fixed from the moment the order is placed and apply to both the buyer and the supplier.
The buyer is considered to be the person whose details are provided when placing the order. It is not possible to change the buyer’s details at a later date.
The purchase agreement (i.e. the first electronic message regarding the status of the order) is stored in electronic form on the Provider’s server.
Purchase notification procedure
1. Order
After placing an order, the customer receives an e-mail notification that the order has been accepted. Registered users always have access to comprehensive information about the status and content of their order in the online store. The provider reviews the order and checks the availability of the ordered items. The provider may call the customer on their contact telephone number to verify the information or to ensure the accuracy of the delivery. When delivering items that the online store does not have in stock in its own warehouse, the Provider is exclusively dependent on delivery by its supplier and on the time in which this supplier can deliver the item to the store. The Provider shall keep the customer informed of the latest information regarding the delivery of items by email. If the delivery time is very long and the customer does not wish to wait, the customer may notify the Provider, who will remove the item from the order and refund any funds already paid to the customer, and either deliver the remaining items from the order at the customer’s discretion or cancel the entire order. The Supplier shall not be liable for any damage caused by longer delivery times or by the non-delivery of items that the Supplier does not have in stock in its own warehouse, except in cases where the Supplier or a person for whom the company is responsible caused the damage intentionally or through negligence.
2. The order has been shipped
The supplier shall prepare the item within the agreed time limit, dispatch it or prepare it for personal collection, and notify the buyer thereof by e-mail. The supplier shall also inform the buyer in the e-mail about the policy of withdrawal from the contract, where to turn in case of a delay in delivery and where to turn in case of a complaint.
Prices
The online price is the price that applies online. Online prices in the Provider’s online store may differ from the prices in the Provider’s retail network (physical stores).
The prices published in the online shop and the offers issued are valid on the day of the order! Prices are valid in the case of payment with the specified payment methods, under the specified conditions. All prices apply to items in stock. Promotional prices are valid until the end date of the promotion, which is specified below the price of the promotional item, or until the item is sold out.
VAT is not charged pursuant to paragraph 1 of Article 94 of the Value-Added Tax Act.
Issuing an invoice
Regardless of the selected method of payment for the items, the buyer will receive the invoice for the purchase of the items at their e-mail address after delivery of the package or in physical form after collection of the package.
The invoice shows a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract.
The buyer is obliged to check the accuracy of the invoice details immediately upon receipt and, in the event of any inaccuracies, to lodge an objection at the same time. The supplier shall not take into account any objections lodged at a later date regarding the accuracy of the invoices issued.
The consumer’s right to withdraw from the contract
The consumer (this applies exclusively to natural persons who purchase an item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receiving the items that they are withdrawing from the contract without having to state the reason for their decision. The period begins on the day of receipt of the items or on the day of receipt of the last item from the same order if the items were sent in separate shipments.
The consumer shall notify the Provider of their withdrawal from the contract by email, telephone or by sending the completed and signed form below by post to the Provider’s physical address.
In the event of withdrawal from the contract, the consumer shall return the received item by post to the Provider’s address.
Returning the received items to the Supplier within the withdrawal period shall be considered as notification of withdrawal from the contract.
In the event of damaged goods, in accordance with Article 142 of ZVPot-1, liability shall be incurred for the reduction in value of the goods if the reduction in value is the result of handling that is not necessary for determining the nature, characteristics and functioning of the goods.
The only cost incurred by the consumer in connection with the withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the delivery service price list and depends on whether it is a shipment/parcel/cargo). The item must be returned to the Supplier no later than 14 days after sending the notice of withdrawal from the contract (purchase).
The consumer does not have the right to withdraw from contracts whose subject matter is an item that was manufactured according to the consumer’s precise instructions, tailored to their personal needs, which by its nature is not suitable for return, which is perishable or whose use-by date has already expired.
For more information, please visit the Returns and Complaints page.
Warranty
Items are covered by warranty if so stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon presentation of the invoice. Warranty periods are stated on the warranty cards or invoices. To claim the warranty, notify the store at the Provider’s e-mail address.
Warranty information is also provided on the product presentation page. If there is no warranty information, the product does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the store, which will provide up-to-date information.
The goods may also be collected in person by the buyer at the Provider’s business premises, subject to prior order, and in the event of withdrawal from the contract, the consumer shall return the item received or send it by post to the Provider’s address. In this case, there are no delivery costs.
The right to a refund in the event of a warranty claim and non-conformity of goods is governed in more detail by the provisions of the ZVPot.
Delivery
Delivery information is available under Delivery.
Communication
The provider will contact the user of the online store via remote communication means only if the user does not expressly object to this, and in accordance with the provisions of the Electronic Communications Act.
The Provider’s advertising e-mails shall contain the following elements:
- clearly and unambiguously identified as advertising messages,
- the sender will be clearly identifiable,
- Various campaigns, promotions and other marketing techniques will be clearly identified as such. The conditions for participation in them will also be clearly defined.
- the method for unsubscribing from receiving advertising messages will be clearly presented,
- The Provider shall consistently respect the user’s wish not to receive advertising messages.
The Provider’s advertisements will be clearly visible and clearly separated from games and competitions.
Ratings, opinions and recommendations
Opinions, ratings and recommendations written by customers are part of the functionality of the online store and are intended for the community of all users.
The online store allows any user of the online store to write a review.
By submitting an opinion or comment, the user expressly agrees to the terms of use of their opinion or comment and allows the store to publish part or all of the text in all electronic and other media. The provider has the right to use the content of the opinion or comment for an unlimited period of time and for any purpose that is in the provider’s business interest, including publication in advertisements or other marketing communications. The author of the opinion also declares and guarantees that they are the owner of the material and moral copyrights for the written opinions and comments and that they transfer these rights to the Provider on a non-exclusive and time-unlimited basis.
Limitation of liability
The provider makes every effort to ensure that the information published on its website is up to date and accurate. However, the characteristics of items, delivery times or prices may change so quickly that the online store is unable to update the information on its website. In such cases, the online store will notify the customer of the changes and allow them to withdraw from the contract or exchange the item they have ordered.
The provider is not responsible for the content of reviews written by visitors. The provider is also not responsible for the information contained in reviews and disclaims any liability arising from the information provided in reviews.
The supplier may withdraw from the contract only if the goods are found to be manifestly non-compliant (Article 46 of the Civil Code). Obvious non-conformity of goods is considered to be non-conformity in the essential characteristics of the item and any errors that are considered decisive according to commercial practice or the intention of the parties and which the trader would not have confirmed or concluded the contract if they had been aware of them. This also includes obvious non-conformities in price.
A party who is in error may request the annulment of the contract due to a material error, unless it failed to exercise the care required in business transactions when concluding the contract.
Complaints and disputes
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfil its obligation to provide an effective system for handling complaints.
In case of problems, the customer can contact the Provider by e-mail. Complaints are submitted via the Provider’s e-mail address. The complaint handling process is confidential.
The provider is aware that a key feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also the main obstacle preventing consumers from bringing disputes before the courts. Therefore, it shall make every effort to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with legal regulations, the Provider does not recognise any out-of-court consumer dispute resolution body as competent to resolve consumer disputes that consumers may initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.
A provider who, as a supplier of goods and services, enables online trading in the territory of the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers here:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng;=EN This regulation stems from the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
Applicable law
Pursuant to the first paragraph of Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), in the case of consumer contracts, the law of the consumer’s habitual residence applies.
Slovenian law shall apply to relations between the Provider and consumers with their habitual residence in the Republic of Slovenia.
Competence
In accordance with Article 18 of Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, the consumer may bring proceedings against the other party to the contract in the place where he is domiciled.
Final provisions
The provider reserves the right to change and amend the terms and conditions. Users will be notified of any changes in a timely manner on the website.
The terms and conditions shall enter into force on 13 January 2026.